"The breakfast was a feast for the eyes"
We have been to Luzern several years ago, and liked it very much. Our stay in the hotel (Des Balances) was wonderful. The members of staff were helpful, courteous, friendly, and we received cheerful greetings from them all whenever and wherever they saw us in the hotel. The breakfast was beautifully set out, the service was second to none, the choice was incredible. Our room overlooked the river Reuss and the magnificent frontage of the Jesuit Church, with the top of Mount Pilatus in the background. If we looked left we could see the Kapellebrücke, the water tower and the lake, as well as Rigi mountain. The journey to Lugano via the Gotthard Panoramic Express was fascinating. (We do admire Swiss engineering. They have an idea, work out how to solve the problems, and then get on with it.) The members of staff on the train ride were very friendly and informative, and the service was excellent. As the train passed through its famous tunnel, the lights were dimmed and projections of photographs and video clips of the miners, who worked on the project were projected onto the wall of the tunnel together with sound effects. It was very impressive. Our room in Hotel Bellevue au Lac in Lugano had a balcony with a splendid view of Lake Lugano and the surrounding mountains. The room, indeed the whole hotel, gave the impression that everything had been recently re-fiitted. The quality was very impressive. The breakfast, again, was a feast for the eyes as well as for the stomach, and the staff were cheerful and helpful. We had lovely weather, went up both the San Salvatore mountain and Monte Brè. Once again, thank you for your excellent service. We hope to be using your services again in the future. Mr & Mrs H - Lucerne & Lugano with the Gotthard Panorama Express