Frequently asked questions

Find your Swiss holiday answers here

 

We hope we have answered many of your queries here, but if there is something specific with which you need help please telephone our team on 0800 619 1200.


What does my holiday price include? Our typical holidays include return flights, airport taxes, 2nd class return rail travel between the airport and your resort, bed and breakfast accommodation in a standard room and a Half Fare Card for discounts on excursions. You are free to tailor make your holiday by upgrading to a room with a view, adding half board, upgrading to 1st class rail or pre-booking any excursions or scenic rail journeys.
 
Can I change one of the suggested itineraries? Yes - the itineraries shown on this website are merely suggestions. We are happy to extend stays, reverse the direction of travel or even start afresh with an itinerary tailored specifically to your wishes.
 
Can I request a particular room? We help many guests every year who return again and again to a specific room. If you do have a particular room in mind, please be sure to book early to avoid disappointment.
 
How do I guarantee a room with a great view? We can recommend hotels with the best scenic positions in each resort. To guarantee a spectacular view from your own bedroom, we recommend an upgrade which can start from fairly modest supplements.
 
Do I save money by booking half board? The quick answer is yes! Your evening meal is generally cheaper than eating in local restaurants. There are often 4 or 5 courses offered and you have the advantage of managing your budget ahead of travelling.
 
Can I make a special dietary request? Most hotel kitchens are able to cater for special requirements. We can check with your preferred hotel before you book for your peace of mind.
 
Which hotels have gourmet restaurants?

A number of our partner hotels have restaurants which have received a special mention in the prestigious Gault & Millau gourmet guide. There is a list of these hotels on our Gault & Millau page.

 
Can I use all of the hotel's facilities?

Yes, although please be aware that there may be charges payable locally for some of the facilities and beauty/health treatments in hotel spas. If you book half board and wish to dine in the hotel's à la carte restaurant, extra charges will apply.

 
Can I book a holiday as a surprise? Certainly! We will use only the contact telephone numbers and email/postal addresses which you provide, in order to maintain the surprise. You just need to surreptitiously check the passport of your loved one to ensure we are given the correct spelling of their name!
 
How long is my flight? Most flights we book from the UK are direct and take between 1½ and 2 hours. There are also regional flights via London.
 
Can I book specific seat numbers? With easyJet flights we reserve your seat at the time of booking. Please advise if you have a preference for window or aisle seats at the time of booking. With the SWISS and British Airways you can book your seats 23 hours in advance of travel.
 
How can I book extra legroom? With easyJet flights, we can book the bulkhead and emergency exit row seats for you at the time of booking for an additional cost. With SWISS and British Airways you can book seats with additional legroom 30 days before travel at an additional cost.
 
How do I book special assistance? Please tell us at the time of booking what help you need on your journey. All airlines can arrange for wheelchair assistance from check-in to boarding the aircraft both in the UK and Switzerland. There is no charge for this service.
 
Can I get help with my luggage? Swiss Railways will assist where there is a mobility problem. You just need to call the special number we will provide at least one hour before the service is required.
 
What is Flight Luggage and how does it work? Check in your luggage with any airline, from any airport to Zurich and it will be automatically forwarded to the railway station of 30 participating destinations. Depending on your arrival time of your flight in Switzerland you can chose delivery the same day or next day. Extra costs apply.
 
Will I receive a meal on the flight and can I make a special dietary request? All SWISS flights and British Airways from London City offer a small snack and a drink during the flight. You can make a dietary request at the time of booking which will be passed to the airline. British Airways from Heathrow or Gatwick and EasyJet flights do not include a meal although snacks are available to purchase on board.
 
Can I book business class flights? We have access to business class fares for British Airways and SWISS. The supplement varies according to your route but includes dedicated check-in and departure lounge, increased luggage allowance and in-flight catering.
 
It's my honeymoon, which name should I use? Congratulations! Please book your holiday in whichever name matches your passport.
 
How long is the transfer to my resort?

This varies according to which airport you have arrived at and which resort you are travelling to. Please see our transfers to resort page for details.

 
What is the difference between 1st and 2nd class rail? 2nd class is already of a higher standard than you may be used to in the UK. In 1st class, there is more room with larger seats and the carriages are mostly quieter than 2nd class.
 
Can I travel by rail or car from the UK? There are regular rail services to Switzerland via Paris. You can also drive yourself to Switzerland; we can provide a road 'vignette' as part of your holiday price if required.
 
What is there to see and do?

With the beautiful lakes and mountains linked by a superb transport system, the possibilities are endless! Please use the resort drop down menu at the top of this page to see an overview of things to do in each destination or click here. The resort pages also have links to excursion information for the wider regions. Please do call us for our recommendations as well. If there is a particular excursion you would like to do, please double check operating dates and bear in mind that local weather conditions can affect availability.

 
What is scenic rail? There are several journeys which cross the country and offer stunning views en route. The carriages on trains such as the Glacier Express and GoldenPass Line have huge panoramic windows so you can really make the most of the passing scenery. Since many of the routes traverse the Alps, you can also enjoy a series of amazing viaducts, bridges and tunnels. A popular choice is to book a two or multi centre holiday, with scenic rail journeys connecting your resorts.
 
What is the Half Fare Card? This is included in all our holidays (except self-drive arrangements). It entitles you to half or reduced price travel on most mainline trains, mountain railways, cable cars, lake boats, long distance PostBuses, and local bus travel in the larger towns.
 
What is the Swiss Travel Pass? This Pass is recommended for visitors who intend to travel around Switzerland as it gives you unlimited travel on most mainline trains, lake boats and PostBuses. It also offers free or discounted entry to hundreds of museums and attractions, and a 50% discount for most mountain transport. You can pre-book a 3, 4, 8 or 15 day pass.
 
Can children travel free on the Swiss transport network? Yes, they can travel absolutely free! We will issue families with a free 'Swiss Family Card' which covers children aged 6-15. Under 6's are free anyway.
 
How can I make the most of my spending money? There are many ways to make your money go further. Book half board for excellent value evening meals. Pick a summer mountain resort which offers a free mountain travel pass such as Saas-Fee, Davos, St. Moritz, Villars or Adelboden. Choose a hotel which offers a free night's stay. Book early to ensure the cheapest flight prices and to take advantage of early bird accommodation offers.
 
What will the weather be like? There are no guarantees of course, but the climate is generally moderate with no excessive heat, cold or humidity. Spring and Autumn: 8-15°C (46-59°F) Summer: 18-28°C (65-82°F) Winter: -2-7°C (28-45°F) Temperatures do vary considerably at altitude, so we recommend taking something warm if you are planning to explore the mountains.
 
Do I need proper boots for walking? That depends. The most challenging alpine trails (red & white or blue signs) do require proper equipment. The yellow signposts show routes which are more suitable for all and can be enjoyed with everyday sensible footwear.
 
Do they speak English in Switzerland? English is widely spoken in hotels, restaurants and at tourist locations. Depending on which part of Switzerland you visit, you may like to practice your French, German or Italian, or even try a few words in the local Swiss dialect, Schwitzerdütsch.
 
What payment methods are accepted? We accept deposit payments by debit cards and Visa, Mastercard and American Express credit cards. Balance payments can also be made by bank transfer.
 
Is there a charge for using a credit card? There is no fee for paying by debit or credit card.
 
How much deposit do I need to pay? Your deposit is £150 per person, except if you are travelling on a low cost airline or you have an itinerary of 3 centres or more, in which case it is a minimum of £250 per person.
 
When is my balance payment due? Your balance needs to be paid 10 weeks before travel. We will send you a reminder...
 
Are you bonded with ABTA and ATOL? Yes, our ABTA number is W6262 and our ATOL is 3148. Your money is therefore fully protected.
 
Do you provide travel insurance? No. Please ensure that you have arranged cover which is appropriate to your requirements.
 
What are the cancellation charges?

If you need to cancel your holiday you will be charged at least loss of deposit. If you cancel within 10 weeks of travel further charges will be made as shown in our booking conditions.

 
Can I change my holiday once it is booked? Most elements can be changed for an administration charge of £20 per person plus any costs we incur in making the alteration. Certain tickets may not be changeable and will incur a 100% cancellation charge of that part of the holiday arrangement.
 
Can I add excursions to my holiday? Yes, please do call us to discuss any trips which you would like to add on to your booking. We can also tell you about money saving travel passes which can be pre-booked.
 
When will I receive my tickets? We will send your tickets and personalised itinerary 2-3 weeks before your holiday.
 
Do I need to supply Advanced Passenger Information (API)? Advance passenger information needs to be provided to the airline prior to travel and includes your first and last name, date of birth, nationality, passport number, date & country of issue and expiry date. We will enter these details for easyJet bookings but you need to do so yourself for SWISS and British Airways when you pre book your seats 23 hours before departure.
 
What is my baggage allowance? We automatically book 23kg per person on Swiss International Air Lines, British Airways and easyJet. Please note there is no allowance for infants.
 
What are the visa and passport requirements? British citizens need a full passport to visit Switzerland for the duration of your stay, but a visa is not required. All other nationalities should check this important information with the Swiss Embassy on 0207 616 6000 or visaswiss.uk@vfshelpline.com
 
Should I check Foreign Office advice?

We recommend you keep up to date with the advice provided by the Foreign and Commenwealth Office for travel overseas. Please follow this link.

 
What currency will I need?

In Switzerland the currency is the Swiss Franc, which you may see written as CHF or SFR. Of course the rate of exchange varies but it is generally between 1.2 and 1.3 francs to the pound. Euros are accepted in some places (again, exchange rate varies).

 



Scenic rail holidays

Ask us about the Swiss scenic rail journeys - a great way of combining resorts to create your own two or multi centre holiday
Glacier Express
Bernina Express
GoldenPass Line
Gotthard Panorama Express

Planning your holiday

Call 0800 619 1200
  • Decide which resorts you would like to visit
  • Choose your scenic journeys
  • 1st or 2nd class rail travel in Switzerland
  • How many nights in each resort
  • Decide on bed & breakfast or half board
  • 3, 4 or 5 star hotel accommodation
  • Choose where to visit with your Half Fare Card
Holiday quotation