Privacy policy

How The Swiss Holiday Company deals with your data

 

The Swiss Holiday Company is a trading name of Travelco Limited. Travelco Limited is bonded with ABTA & ATOL and is registered at Nucleus House, 2 Lower Mortlake Road, Richmond, TW9 2JA -  Company Number 2773456. The Swiss Holiday Company acts as a Data Controller – determining how and why your personal data is processed.

We operate with a firm commitment to collect and use your personal information reasonably and responsibly. This privacy policy page describes our personal information gathering and how we use your data.

If you are making a booking on behalf of other travellers, please ensure that they are aware of the information contained here. Equally, the policies shown here apply if someone else makes arrangements on your behalf.

What is personal information

Personal information is information about an identifiable individual.
This falls into two categories:

A) Past and current customers where we have made holiday arrangements on your behalf. We hold details of your previous bookings and all details needed to perform the reservations on your behalf. This includes your full name, address, telephone number, email address, IP address and any other information that identifies who you are or would allow someone to contact you. In addition, with certain airlines we may hold your passport details needed to issue boarding cards on your behalf.
Details of your credit or debit cards are not held after each payment has been secured.

B) Potential customers who have ask for a brochure, requested a quotation or requested a newsletter. This information includes your name, address, telephone number email address and IP address.

Why do we need your personal information

We may use your information to process your holiday booking, assist with future bookings, to send you our marketing leaflets and new brochures or to send you newsletters via email.

How long do we keep your personal information

We will keep your personal data for postal and/or email newsletter marketing and your holiday booking information until you request that we no longer do so. We will automatically delete all information after 7 years after your final correspondence.

Collection of personal information

You can provide your personal information to us directly by phone or email. You may also complete our online forms for Holiday Quotation, Brochure Request and Newsletter Request. You can choose not to provide certain elements, or to opt out of marketing.

We also have access to digital information such as your IP address, browser and operating system, which is held (without showing your name or email address) within Google Analytics. These elements are also available along with your email address in MailChimp, our partner email newsletter platform.

Cookies

We do not use cookies on our site.

Use of personal information

We use the information you provide us to perform the services for which such data was collected: sending email newsletters; sending brochures and postal marketing; making your holiday booking.

Third parties

We do not and will not rent or sell your personal information to unrelated third parties.

We do however need to disclose your personal information to certain parties to process your holiday booking - such as transport operators and hotels - or as required by law.

We also employ or partner with other companies to perform functions on our behalf. Examples include processing credit card payments, posting brochures and securely sending email newsletters. These agents have access to the personal information needed to perform their functions and it is illegal for them to use any of your data for any other purposes.

Security

We use industry-standard methods to protect your personal information from unauthorised access. Among other techniques, we usually store such information on a server behind our firewall in a secure location, and we often restrict the number of employees internally who can access such data. Please note that services operated by a third party are subject to their own security arrangements. There is no such thing as ‘perfect security’ on the internet and you will need to employ the usual security software and precautions on your own computer/smartphone.

Links

This website contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

Your rights

You can always choose not to provide certain information and you have the following options for changing and modifying information previously provided.

You have the right to request information about what personal data of yours we hold and how it is processed. You can request that any inaccuracies are corrected immediately.

You can also raise an objection about how your personal data is processed or request that your personal data is erased. You can update your preferences i.e. opt out of postal and/or email marketing.

You can exercise these rights by contacting us in any of the following ways:

  • send an e-mail to info@swissholidayco.com
  • telephone us on 0800 619 1200
  • write to us at 45 The Enterprise Centre, Cranborne Road, Potters Bar, EN6 3DQ

If you specifically want to stop receiving our email newsletters, simply click the ‘unsubscribe’ link at the bottom of the newsletter.

Amendments

We may from time to time revise this policy by updating this page. You should therefore periodically visit this page to review the current privacy policy, so that you are aware of any revisions.

Policy last updated: July 2018



Scenic rail holidays

Ask us about the Swiss scenic rail journeys - a great way of combining resorts to create your own two or multi centre holiday
Glacier Express
Bernina Express
GoldenPass Line
Gotthard Panorama Express

Planning your holiday

Call 0800 619 1200
  • Decide which resorts you would like to visit
  • Choose your scenic journeys
  • 1st or 2nd class rail travel in Switzerland
  • How many nights in each resort
  • Decide on bed & breakfast or half board
  • 3, 4 or 5 star hotel accommodation
  • Choose where to visit with your Half Fare Card
Holiday quotation