Holiday Company is a trading name of Travelco Limited. Travelco Limited is
bonded with ABTA & ATOL and is registered at Nucleus House, 2 Lower Mortlake Road, Richmond, TW9 2JA - Company Number 2773456. The Swiss Holiday Company acts as a Data Controller
– determining how and why your personal data is processed.
with a firm commitment to collect and use your personal information reasonably
and how we use your data.
If you are
making a booking on behalf of other travellers, please ensure that they are
aware of the information contained here. Equally, the policies shown here apply
if someone else makes arrangements on your behalf.
What is personal
information is information about an identifiable individual.
This falls into two categories:
A) Past and
current customers where we have made holiday arrangements on your behalf. We
hold details of your previous bookings and all details needed to perform the
reservations on your behalf. This includes your full name, address, telephone
number, email address, IP address and any other information that identifies who
you are or would allow someone to contact you. In addition, with certain
airlines we may hold your passport details needed to issue boarding cards on
Details of your credit or debit cards are not held after each payment has been secured.
customers who have ask for a brochure, requested a quotation or requested a
newsletter. This information includes your name, address, telephone number
email address and IP address.
Why do we need your personal information
We may use
your information to process your holiday booking, assist with future bookings,
to send you our marketing leaflets and new brochures or to send you newsletters
How long do we keep your personal information
We will keep
your personal data for postal and/or email newsletter marketing and your
holiday booking information until you request that we no longer do so. We will automatically delete all information after 7 years after your final
of personal information
provide your personal information to us directly by phone or email. You may
also complete our online forms for Holiday Quotation, Brochure Request and
Newsletter Request. You can choose not to provide certain elements, or to opt
out of marketing.
have access to digital information such as your IP address, browser and
operating system, which is held (without showing your name or email address) within
Google Analytics. These elements are also available along with your email
address in MailChimp, our partner email newsletter platform.
We do not
Use of personal
We use the
information you provide us to perform the services for which such data was
collected: sending email newsletters; sending brochures and postal marketing;
making your holiday booking.
We do not and
will not rent or sell your personal information to unrelated third parties.
We do however
need to disclose your personal information to certain parties to process your holiday
booking - such as transport operators and hotels - or as required by law.
We also employ
or partner with other companies to perform functions on our behalf. Examples
include processing credit card payments, posting brochures and securely sending
email newsletters. These agents have access to the personal information needed
to perform their functions and it is illegal for them to use any of your data for
any other purposes.
industry-standard methods to protect your personal information from unauthorised
access. Among other techniques, we usually store such information on a server
behind our firewall in a secure location, and we often restrict the number of
employees internally who can access such data. Please note that services
operated by a third party are subject to their own security arrangements. There
is no such thing as ‘perfect security’ on the internet and you will need to
employ the usual security software and precautions on your own
website contains links to other sites. We are not responsible for the privacy
practices or the content of such websites.
always choose not to provide certain information and you have the following
options for changing and modifying information previously provided.
the right to request information about what personal data of yours we hold and
how it is processed. You can request that any inaccuracies are corrected
also raise an objection about how your personal data is processed or request
that your personal data is erased. You can update your preferences i.e. opt out
of postal and/or email marketing.
exercise these rights by contacting us in any of the following ways:
- send an e-mail to firstname.lastname@example.org
- telephone us on 0800 619 1200
- write to us at 45 The Enterprise Centre, Cranborne
Road, Potters Bar, EN6 3DQ
If you specifically
want to stop receiving our email newsletters, simply click the ‘unsubscribe’
link at the bottom of the newsletter.
We may from
time to time revise this policy by updating this page. You should therefore
are aware of any revisions.
updated: July 2018